Appointments

I agree to arrive on time for my pet’s appointment. I understand that arriving late may mean the groom needs to be shortened or

rescheduled. Cancellations or changes require at least 24 hours’ notice, otherwise a late-notice fee may apply. I understand that

pets must be collected promptly after their appointment, and that late collections may be subject to an additional fee.

Payments

I understand that a non-refundable booking deposit of £25.00 is required at the time of booking to secure my appointment. This

deposit will be deducted from the total cost of my dog’s groom on the day of the appointment.

Prices quoted are estimates and may change if extra time, specialist handling, coat condition, or additional services are required

Cancellation policy

I confirm If need to cancel or rearrange my appointment, I will give at least 24 hours’ notice. Where possible, and if Cockapoo

Cottage & Friends are able to refill my appointment slot, my deposit may be transferred to a future booking at their discretion.

I understand that deposits may be forfeited in the case of late cancellations, missed appointments, or no-shows where the

appointment space cannot be filled.

Health & Veterinary Care

I confirm that I have informed Cockapoo Cottage & Friends of any existing medical conditions and that my pet is up to date with

vaccinations, flea, and worming treatments. In the unlikely event of an emergency, I authorise Cockapoo Cottage & Friends to seek

veterinary treatment if necessary, at my expense. While every care is taken, I understand grooming can occasionally highlight

underlying health issues, and Cockapoo Cottage & Friends cannot be held liable for illness or injury related to pre-existing

conditions.

Senior or Medically Fragile Pets

I understand that grooming senior pets or pets with medical conditions carries increased risk. While every effort will be made to

keep them comfortable and safe, grooming is undertaken at the owner’s risk, and Cockapoo Cottage & Friends cannot be held

responsible for complications that may arise due to age, health, or existing conditions.

Products Used

High-quality grooming products are used. I understand that, as with any product, reactions can occasionally occur and Cockapoo

Cottage & Friends cannot be held responsible for sensitivities or reactions.

Right to Refuse Service & Parasites

Cockapoo Cottage & Friends reserves the right to refuse or stop a groom at any time if it is considered unsafe, a welfare concern,

or if a pet shows signs of illness, injury, severe stress, aggression, or parasite infestation. If fleas or ticks are discovered during

grooming, treatment and additional cleaning may be required. An extra fee may apply to cover this and to protect other pets in our

care.

Behaviour & Safety

My pet must be safe to handle. If aggressive or highly anxious behaviour occurs, safety restraints (such as a muzzle) may be used

if necessary. If a groom must be stopped for safety reasons, I understand I may still be charged for the time spent. I acknowledge

that grooming involves sharp tools and equipment, and if my pet moves suddenly or struggles, minor nicks or scratches can

occasionally happen despite every precaution.

Matting & Coat Condition

If matting is present Cockapoo Cottage & Friends will discuss the kindest and safest option for your pet. Severe matting may

require clipping short or shaving, which can carry risks such as skin irritation, small cuts, or revealing pre-existing skin issues.

Dematting fees may apply due to the additional time and equipment required. After grooming, some pets may experience

temporary redness, itchiness, or mild sensitivity. I understand and agree that Cockapoo Cottage & Friends cannot be held liable for any after-effects, reactions, or conditions that may occur as a result of dematting or shaving procedures, including those caused by

underlying coat or skin conditions.

Parking Agreement

I understand that, if arriving by car, I should kindly park outside the entrance to the close and walk to the grooming cabin where

possible.

I understand that this is a residential area with limited resident-only parking, including parking used by elderly residents, and I agree

to remain respectful and considerate towards neighbouring properties at all times.

I understand that these arrangements help maintain a peaceful environment for residents, and the surrounding community.

Dropping Off & Collection Agreement

I understand that Cockapoo Cottage & Friends operates on a calm, one-to-one grooming basis and agree to follow the drop-off and

collection procedures in place to help maintain a safe, peaceful, and stress-free environment for all dogs.